配送ポリシー

Raw Rise Shipping Policy

Order Processing

Every Raw Rise order is carefully prepared and fulfilled in-house.

Orders are typically processed within 2 to 3 business days after purchase. Processing includes quality inspection, packaging, and preparation for shipment.

Orders are processed Monday through Friday, excluding major holidays.

Once your order ships, you will receive a confirmation email containing your tracking information.

Shipping

We currently offer Free Standard Shipping on U.S. orders.

After processing, standard U.S. shipping typically takes 3 to 5 business days, depending on destination and carrier conditions.

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside our reasonable control.

International Shipping

Raw Rise may offer international shipping to eligible destinations shown at checkout.

International delivery times vary by destination and customs processing.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Pre-Orders

Some limited Raw Rise releases may be offered as pre-orders.

The estimated shipping timeframe for a pre-order will be listed on the applicable product page.

Orders containing both available and pre-order items may ship together when the pre-order item becomes available unless otherwise stated.

Order Tracking

Once your package ships, you will receive an email containing your tracking number.

Tracking information may take a short period of time to update after the carrier receives the shipment.

Address Accuracy

Please verify your shipping address before completing your purchase.

Customers are responsible for providing an accurate and complete delivery address. Raw Rise is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided at checkout.

If you notice an address error, contact us as soon as possible. Address changes are not guaranteed once fulfillment has begun.

Lost, Delayed, or Missing Packages

Once a package is accepted by the shipping carrier, transit and delivery are handled by that carrier.

If tracking shows a delay, a package appears lost in transit, or an order is marked delivered but cannot be located, please contact the carrier first and review the delivery location with household members or neighbors where appropriate.

If additional assistance is needed, contact Raw Rise and we will help review the shipment and determine the appropriate next steps.

Returned or Undeliverable Packages

Orders returned to Raw Rise because of an incorrect address, refused delivery, or failure to retrieve the package may require an additional shipping charge before being resent.